About Contact

 PRIVACY POLICY

 

Alcohol Freedom Pty Ltd (ABN [57 652 137 507]), trading as Alcohol Freedom, of 47 Arnott Crescent, Warriewood, NSW, 2102 (“we”, “us”, “our”).

Website: alcoholfreedom.com.au   |   Last updated: July 2026

 

We are committed to protecting your privacy. This policy explains how we collect, use, hold, disclose and protect your personal information, including sensitive health information, and how you can access, correct or complain about the way we handle it.

Because our coaching work involves collecting information about your health and alcohol use, we treat your information with particular care. We handle personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”). We recognise that, as a business that provides services relating to health and holds health information, the Privacy Act applies to us regardless of our size or turnover, and we comply with it on that basis.

  1. The information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Depending on how you interact with us, we may collect: your name, email address, telephone number, postal or billing address, payment and credit card details, geographic location, IP address and device information, account and login details for our coaching platform, survey and questionnaire responses, support queries, testimonials, comments and social media handles.

Sensitive information, including health information. As part of our coaching, and in particular through our Intake Health and Safety Disclosure and during coaching sessions, we may collect sensitive information about you. This can include information about your alcohol use, your physical and mental health, medications, treatment and care you are receiving, your wellbeing, and details of an emergency contact. Health information is a special category of sensitive information and receives a higher level of protection under the Privacy Act.

We only collect sensitive information where you have consented and it is reasonably necessary for our coaching services, or where the collection is otherwise required or authorised by law. You do not have to provide sensitive information, but if you choose not to, we may not be able to provide the coaching safely or at all.

  1. How we collect your information

We collect information in the following ways:

  • directly from you, when you enquire, enrol, complete our intake or other forms, pay for services, participate in sessions (including group sessions), or communicate with us;
  • through our website and coaching platform (such as Skool), including through cookies and analytics; and
  • from third parties where relevant, such as payment processors, or a person you have nominated (for example an emergency contact), and only where it is reasonable and practicable to do so.

Where it is reasonable and practicable, we collect personal information directly from you. We will take reasonable steps to make you aware of why we are collecting it and how we will use it at or around the time we collect it.

  1. Why we collect and how we use your information

We use your personal information to provide and manage our coaching services and to run our business, including to: deliver 1:1 and group coaching; understand your circumstances and coach you safely; respond to enquiries and provide support; process payments; send you service-related communications and, where you have opted in, marketing; measure satisfaction and improve our services; keep records; and meet our legal obligations.

We use your sensitive and health information only for the purpose for which you provided it, namely to provide our coaching safely and appropriately, unless you consent to another use or the use is required or authorised by law. In particular, consistent with your Coaching Services Agreement, we may use or disclose relevant information where we reasonably believe it is necessary to lessen or prevent a serious threat to your life, health or safety, or that of another person (for example, by contacting emergency services or your emergency contact). We do not use your health information for marketing.

  1. Consent and withdrawing consent

By providing us with your information and using our services, you consent to us handling it as described in this policy. Where we rely on your consent to collect sensitive information, you may withdraw that consent at any time by contacting us, although this may affect our ability to continue providing the coaching. Withdrawing consent does not affect anything we have already done lawfully with your information.

  1. Disclosing your information

We do not sell your personal information, and we do not trade in personal information. We may disclose your information to:

  • service providers who help us run our business, such as payment processors, our coaching platform, email, scheduling, cloud storage and IT providers, who are only permitted to use it to provide their services to us;
  • a Health Practitioner, emergency service or your emergency contact, where permitted under the safety provisions of your Coaching Services Agreement and this policy;
  • professional advisers, or where required or authorised by law, including in response to a court order, subpoena, warrant or a request from a law enforcement or regulatory body; and
  • a purchaser or successor, if our business is transferred, under confidentiality arrangements.
  1. Overseas disclosure

Some of our service providers store or process information outside Australia. As a result, your information (which may include health information) may be disclosed to, or accessible from, recipients in other countries, which may include [insert countries, e.g. the United States, UK]. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs, or that an exception applies. Where required, we will seek your consent to an overseas disclosure.

  1. Marketing communications

We only send marketing communications where you have requested or subscribed to them, or where otherwise permitted by law. Every marketing message includes an unsubscribe option, and you can opt out at any time by unsubscribing or emailing us; we will action your request promptly. We do not use your health information for marketing.

  1. Storage, security and retention

We take reasonable steps to protect your information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Information is stored on secure systems, access is limited to those who need it, and payment card information is encrypted in transit and is not stored on our systems.

We keep your information only for as long as we need it for the purposes described in this policy, to comply with our legal obligations, to resolve disputes and to enforce our agreements. Because we hold health information, we retain and dispose of it consistently with our legal obligations, and we securely destroy or de-identify information when we no longer need it and are not required to keep it.

  1. Data breaches

We have processes to identify and respond to data breaches. If we suspect a data breach involving your personal information, we will assess it, generally within 30 days. Where a breach is likely to result in serious harm and is not remediated, we will notify you and the Office of the Australian Information Commissioner (“OAIC”) as soon as practicable, in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

  1. Cookies and analytics

A cookie is a small file placed in your web browser that collects information about your browsing behaviour. Our website uses cookies to analyse traffic, enable social media sharing and improve your experience. Cookies and pixels may also be used to serve relevant advertising through third party services such as Google Ads and Meta (Facebook). Most browsers accept cookies automatically, but you can change your settings to reject them, though this may affect how our website works for you.

  1. Accessing and correcting your information

You may ask us for access to the personal information we hold about you, and to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. You can do this by contacting us using the details below, or, where available, by updating your account. We will respond within a reasonable time, usually within 30 days. There is no fee to make a request, though we may charge a reasonable cost for giving access in some cases. In limited circumstances we may decline access or correction, for example where the law permits or requires us to, and if so we will explain why and how you can complain.

  1. Automated decision-making

We do not use automated systems to make decisions that have a legal or similarly significant effect on you without human involvement. If this changes, we will update this policy to explain the personal information involved and the kinds of decisions made, consistent with the transparency requirements that apply under the Privacy Act from 10 December 2026.

  1. Links to other websites

Our website may contain links to other websites for your convenience. A link does not mean we endorse that website, and we are not responsible for the privacy practices of other sites. We encourage you to read the privacy policy of any website you visit.

  1. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner: online at oaic.gov.au, by phone on 1300 363 992, or by mail to GPO Box 5218, Sydney NSW 2001.

  1. Changes to this policy

We may update this policy from time to time to keep it current. Changes take effect when we post the updated policy on our website, so please check back periodically. Where changes are significant, we will take reasonable steps to let you know.

  1. Contact us

If you have any questions about this policy or the way we handle your information, please contact us:

Alcohol Freedom Pty Ltd

Email: [email protected]   |   Post: 47 Arnott Crescent, Warriewood, NSW, 2012

We will respond within a reasonable time, usually within 30 days.